ABOUT THE JOB

• You build up and maintain relationships with our customers to maintain and improve our customer satisfaction.

• You are responsible for on-site installation and commissioning of our equipment.

• With corrective- and preventive maintenance you help our customers to run their business smoothly.

• Equipment qualification and validation is as well a part of your tasks.

• You support customers on the phone or online to clarify and solve technical issues.

• You offer maintenance contracts and you provide customers with appropriate technical advice and recommendations.

COMMITTED TO YOU

I&L Biosystems is a leading European wide solutions provider of best-in-class and innovative laboratory solutions. For more than 30 years we have been the go-to partner for the procurement and service of high-end lab solutions for customers in biotechnology, cell biology and microbiology. We distinguish ourselves by our scientific expertise, personal touch and service level.

Our European Campus is located in Troisdorf - Germany. Our Irish office is located in Dublin. In this international role you will work closely with colleagues across Europe. We guarantee you will feel at home in our organisation right from the start.

THIS IS YOU

• You have a technical background (preferably incl. electronic background).

• You have experience as a Field Service Engineer or in a comparable role.

• You are able to troubleshoot, test, repair and service technical equipment and applications.

• You are able to work independent, but also being a team-player and work together with your colleagues in sales and customer service to meet the customer’s needs.

• You have curiosity and pleasure in learning new methods/techniques.

• You are self-organized and stand for “hands-on mentality”.

• You can work with Microsoft Office programs.

• High willingness to travel, also to other European countries (including air travel).

• Fluent English skills (verbally and in writing)

• Driving license class B and driving experience

OUR OFFER TO YOU

• A competitive salary depending on your educational background and experience.

• A pleasant and informal workplace in which we share knowledge and support each other.

• A strong focus on your development, e.g. through one-on-one meetings, coaching and international (product) trainings, 24/7 access to our own learning platform "I&L Academy".

• An environment of equivalence with respect for each other`s knowledge and experience.

• Company car

• Hybrid work