Customer Service Representative

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Customer Service Representative

Do you have a commercial mindset and are you resilient and adaptable? Then the position of Customer Service Representative is just right for you!

We’re looking for a highly skilled customer service representative to join our team to handle quotations, email requests/calls, and orders using a friendly and helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a good sense of business mentality.

From our office in Troisdorf, we provide services to various customers in the Biotechnology sector throughout Europe.

Full-time / Part-time · Troisdorf


  • You are the interface between our customers and suppliers

  • Together with your colleagues, you manage and monitor the entire buying and selling process of incoming enquiries and orders

  • You ensure correct administrative processing of quotations, orders, invoices and work orders in the ERP system

  • You prepare the shipments so that everything is ready for transport on time (incl. customs)

  • You handle incoming calls and e-mails and handle customer complaints

  • You support the Sales and Technical Service department with various tasks such as follow-up calls to customers, scheduling and deadline control etc.

  • You also perform various office management tasks


I&L Biosystems is a leading European wide solutions provider of best-in-class and innovative laboratory solutions. For more than 30 years we have been the go-to partner for the procurement and service of high-end lab solutions for customers in biotechnology, cell biology and microbiology. We distinguish ourselves by our scientific expertise, personal touch and service level.

Our European Campus is located in Troisdorf - Germany. In this international role you will work closely with colleagues across Europe. We guarantee you will feel at home in our organisation right from the start.


  • You have a completed commercial education, a degree in business administration or a similar qualification

  • You have at least three years of experience in a comparable position, preferably in a distribution company

  • You have excellent communication skills (especially on the phone)

  • You are service-oriented and have good planning and organisational skills

  • You have experience in customs (preferable)

  • You have an affinity for IT (e.g. good knowledge of MS Office) and experience with ERP systems (Exact is an advantage)

  • You are fluent in German and in English (French is an advantage)

  • You want to keep developing yourself and enjoy helping to build

  • You enjoy working in an international organisation


  • A pleasant and collegial working atmosphere with an internal "Duz" culture in which we share knowledge and support each other

  • Team events with all European I&L locations to get to know your international colleagues better and to further strengthen the team spirit

  • Trainings and practice-based courses via our brand-new I&L Academy

  • Flexible worktime in a flexitime model

  • An attractive subsidised BAV

  • A 13th month's salary in the sense of vacation and christmas payment


Does this sound like the perfect job for you? Don't let this opportunity pass you by! Let us know who you are and what motivates you by uploading your CV and letter of motivation (each as a pdf file) via the button at the bottom of this page. We will get back to you within five working days after receiving your application.