Customer Service Representative

ABOUT THE JOB

• You are the interface between our customers and suppliers

• Together with your colleagues, you manage and monitor the entire buying and selling process of incoming enquiries and orders

• You ensure correct administrative processing of quotations, orders, invoices and work orders in the ERP system

• You prepare the shipments so that everything is ready for transport on time (incl. customs)

• You handle incoming calls and e-mails and handle customer complaints

• You support the Sales and Technical Service department with various tasks such as follow-up calls to customers, scheduling and deadline control etc.

• You also perform various office management tasks

COMMITED TO YOU

I&L Biosystems is a leading European wide solutions provider of best-in-class and innovative laboratory solutions. For more than 30 years we have been the go-to partner for the procurement and service of high-end lab solutions for customers in biotechnology, cell biology and microbiology. We distinguish ourselves by our scientific expertise, personal touch and service level.

Our European Campus is located in Troisdorf - Germany. In this international role you will work closely with colleagues across Europe. We guarantee you will feel at home in our organisation right from the start.

THIS IS YOU

• You have a completed commercial education, a degree in business administration or a similar qualification

• You have at least three years of experience in a comparable position, preferably in a distribution company

• You have excellent communication skills (especially on the phone)

• You are service-oriented and have good planning and organisational skills

• You have experience in customs (preferable)

• You have an affinity for IT (e.g. good knowledge of MS Office) and experience with ERP systems (Exact is an advantage)

• You are fluent in German and in English (French is an advantage)

• You want to keep developing yourself and enjoy helping to build

• You enjoy working in an international organisation

OUR OFFER TO YOU

• A pleasant and collegial working atmosphere with an internal "Duz" culture in which we share knowledge and support each other

• Team events with all European I&L locations to get to know your international colleagues better and to further strengthen the team spirit

• Trainings and practice-based courses via our brand-new I&L Academy

• Flexible worktime in a flexitime model

• An attractive subsidised BAV

• A 13th month's salary in the sense of vacation and christmas payment