ABOUT THE JOB

• You build up and maintain relationships with our customers to maintain and improve our customer satisfaction.

• You are responsible for on-site installation and commissioning of our equipment.

• With corrective- and preventive maintenance you help our customers to run their business smoothly.

• Equipment qualification and validation is as well a part of your tasks.

• You support customers on the phone or online to clarify and solve technical issues.

• You offer maintenance contracts and you provide customers with appropriate technical advice and recommendations.

COMMITTED TO YOU

I&L Biosystems is a leading European wide solutions provider of best-in-class and innovative laboratory solutions. For more than 30 years we have been the go-to partner for the procurement and service of high-end lab solutions for customers in biotechnology, cell biology and microbiology. We distinguish ourselves by our scientific expertise, personal touch and service level.

Our European Campus is located in Troisdorf - Germany. In this international role you will work closely with colleagues across Europe. We guarantee you will feel at home in our organisation right from the start.

THIS IS YOU

• You have a technical background (preferably incl. electronic background).

• You have experience as a Field Service Engineer or in a comparable role.

• You are able to troubleshoot, test, repair and service technical equipment and applications.

• You are able to work independent, but also being a team-player and work together with your colleagues in sales and customer service to meet the customer’s needs.

• You have curiosity and pleasure in learning new methods/techniques.

• You are self-organized and stand for “hands-on mentality”.

• You can work with Microsoft Office programs.

• High willingness to travel, also to other European countries (including air travel).

• You live in the southern part of Germany

• Fluent German and English skills (verbally and in writing)

• Driving license class B and driving experience

OUR OFFER TO YOU

• A competitive salary depending on your educational background and experience.

• A pleasant and informal workplace atmosphere with an internal "Duz" culture in which we share knowledge and support each other.

• A strong focus on your development, e.g. through one-on-one meetings, coaching and international (product) trainings, 24/7 access to our own learning platform "I&L Academy".

• An environment of equivalence with respect for each other`s knowledge and experience.

• Team events with all European I&L branches to get to know your international colleagues better and further strengthen the team spirit.

• Flexible worktime in a flexitime model.

• A 13th month's salary in the sense of vacation and Christmas payment.

• An attractive subsidized BAV

• Company car

• Subsidy for gym use