Field Service Engineer (m/f/d)
Do you like to travel and love customer contact? Servicing of special laboratory equipment and its troubleshooting are no problem for you, because you always find the right solution? Then we have the right job for you!
To strengthen our service team for the support of our customers with a focus on Germany, Austria and Switzerland, we are looking for a Field Service Engineer (m/f/d). The position is full-time and permanent.
Full-time · Germany
You build up and maintain relationships with our customers to maintain and improve our customer satisfaction.
You are responsible for on-site installation and commissioning of our equipment.
With corrective- and preventive maintenance you help our customers to run their business smoothly.
Equipment qualification and validation is as well a part of your tasks.
You support customers on the phone or online to clarify and solve technical issues.
You offer maintenance contracts and you provide customers with appropriate technical advice and recommendations.
I&L Biosystems is a leading European wide solutions provider of best-in-class and innovative laboratory solutions. For more than 30 years we have been the go-to partner for the procurement and service of high-end lab solutions for customers in biotechnology, cell biology and microbiology. We distinguish ourselves by our scientific expertise, personal touch and service level.
Our European Campus is located in Troisdorf - Germany. In this international role you will work closely with colleagues across Europe. We guarantee you will feel at home in our organisation right from the start.
You have a technical background (preferably incl. electronic background).
You have experience as a Field Service Engineer or in a comparable role.
You are able to troubleshoot, test, repair and service technical equipment and applications.
You are able to work independent, but also being a team-player and work together with your colleagues in sales and customer service to meet the customer’s needs.
You have curiosity and pleasure in learning new methods/techniques.
You are self-organized and stand for “hands-on mentality”.
You can work with Microsoft Office programs.
High willingness to travel, also to other European countries (including air travel).
Fluent German and English skills (verbally and in writing)
Driving license class B and driving experience
A competitive salary depending on your educational background and experience.
A pleasant and informal workplace atmosphere with an internal "Duz" culture in which we share knowledge and support each other.
A strong focus on your development, e.g. through one-on-one meetings, coaching and international (product) trainings, 24/7 access to our own learning platform "I&L Academy".
An environment of equivalence with respect for each other`s knowledge and experience.
Team events with all European I&L branches to get to know your international colleagues better and further strengthen the team spirit.
Flexible worktime in a flexitime model.
A 13th month's salary in the sense of vacation and Christmas payment.
An attractive subsidized BAV
Company car
Subsidy for gym use
Does this sound like the perfect job for you? Don't let this opportunity pass you by! Let us know who you are and what motivates you by uploading your CV and letter of motivation (each as a pdf file) via the button at the bottom of this page. We will get back to you within five working days after receiving your application.